Citation Angelika Kokkinaki, Rob Zuidwijk, Jo van Nunen, Rommert Dekker (2004). Information and Communication Technology Enabling Reverse Logistics, pp. 381-405 in: Reverse Logistics: Quantitative Models for Closed-Loop Supply Chains, Rommert Dekker, Moritz Fleischmann, Karl Inderfurth, Luk Van Wassenhove (eds.), Springer Verlag.
Link http://dx.doi.org/10.1007/978-3-540-24803-3_16
Abstract In this chapter, we examine how Information and Communication Technologies (ICT) are being used to support reverse logistics; ICT is the term widely used in a European context instead of IT, which is commonly used in American publications. Focusing on the ICT infrastructure, this chapter does not follow a quantitative approach as does the rest of the book. Nonetheless, the topics covered in this section outline how ICT systems enable and support the quantitative approaches presented in other chapters of this book. Furthermore, this chapter provides a roadmap to the reader about what aspects of reverse logistics are implemented and what remains to be addressed in the future.